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Warranty conditions

1. Principle and duration of the guarantee

All new products sold by Swibrace SonoSolutions are covered by the legal warranty against defects in conformity.
The duration of this guarantee is two (2) years from the date of delivery of the product.

The warranty covers defects in materials and workmanship which render the product unfit for its intended use or which significantly diminish its value.

2. Duty to check and notify defects

For the return to be valid, the following conditions must be met:

  • The customer mustinspect the product as soon as you receive it.

  • Any apparent defects (e.g. transport damage) must be reported in writing (by e-mail) within a period of 48 hours after deliverywith a photo if possible.

  • Defects that are not visible on delivery (hidden defects) must be reported. as soon as they are discoveredfor the duration of the warranty (2 years).

In the absence of timely notification, the product will be deemed to have been accepted and any warranty claims for defects notified late will be forfeited.

3. Buyer's rights in the event of a proven defect

If a product has a defect covered by the warranty, the customer has the rights set out in the Swiss Code of Obligations.

Remedial measures (priority)

Swibrace reserves the right to choose, in the first instance :

  • Any apparent defects (e.g. transport damage) must be reported in writing (by e-mail) within a period of 48 hours after deliverywith a photo if possible.

  • Defects that are not visible on delivery (hidden defects) must be reported. as soon as they are discoveredfor the duration of the warranty (2 years).

Postage costs for the return and reshipment of the product as part of a valid warranty claim shall be borne by Swibrace.

Subsidiary rights (if repair/replacement impossible)

 If replacement or repair proves impossible, disproportionate or not carried out within a reasonable time, the customer may exercise his legal rights:

  • the cancellation of the sales contract (return of the product for a full refund),

  • or the reduction in selling price (preservation of the product with partial reimbursement).

4. Warranty exclusions

The guarantee does not cover :

  • l'normal wear and tear of the product (e.g. battery, cables, sensors),

  • the damage caused by misusehandling that does not comply with the instructions for use or negligence,

  • damage resulting from external causes (fall, contact with liquid, electrical surge, accident),

  • products that have been opened, modified or repaired by unauthorised third parties by Swibrace.

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